Working at Chestnut Lodge
166 Hendford Hill, Yeovil, BA20 2RG
Operated by Camelot Care (Yeovil) Ltd
38 bedsNursing homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.6/10
Key Finding
"Strong team spirit where staff feel like family and adequate staffing, but training gaps for new staff and safety issues with checks and cleaning hold it back."
Safety & Risk
3/10
✕
Concerns with safety checks, risk assessments and infection control: 'safety checks were not always carried out in line with legislation and/or good practice guidance... several areas which were not thoroughly clean'
Staff Culture
6/10
✓
Strong team spirit with staff feeling like family and well-supported: 'We’re like a little family, we get on, we have such a good skill mix'
Staffing Levels
5/10
!
Adequate staffing levels with own temporary staff for gaps: 'We observed there were enough staff available... provider had their own team of temporary staff'
Training & Dev
3/10
✕
Gaps in mandatory and person-specific training for new staff: 'One newer staff member confirmed they were supporting people alone and had not completed a number of the mandatory training courses'
Management
5/10
!
Staff complimentary about approachable manager but oversight systems not always effective: 'systems of oversight were not always effective and robust'
Programmes
5/10
!
Regular activities including pet therapy, exercise classes and community trips: 'visiting therapy dog... exercise and mental health classes as well as small reminiscing trips'
Points to consider
New staff are looking after people alone without finishing mandatory training or the care certificate.
One newer staff member confirmed they were supporting people alone and had not completed a number of the mandatory training courses. This staff member, who was new to care, was unaware being enrolled on the care certificate.
Safety checks and cleaning are slipping, with infection risks from poor hand hygiene and dirty areas.
several areas which were not thoroughly clean and hygienic... staff were not always completing hand hygiene, wearing Personal Protective Equipment (PPE), or putting on/ taking off PPE correctly.
Oversight is not strong enough to spot and fix issues like training gaps or risk assessments.
systems of oversight were not always effective and robust to assess, monitor and improve the quality-of-care people received... Some of the concerns we identified during this assessment had not been identified or efficiently actioned through the service's own systems
AI Generated
CQC Inspection Overview
CQC Inspection
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews