Working at Chestnut Court Care Home

Staff had received training in safeguarding adults and knew how to identify, prevent and report abuse... Medicines administration records (MARs) confirmed people had received their medicines as prescribed.

Staff had developed positive and caring relationships with people and their families. Staff were highly motivated and demonstrated a commitment to providing the best quality care to people in a compassionate way.

There were sufficient staff to meet people's care needs. We observed that staff were not rushed and responded promptly and compassionately to people's requests for support.

Staff received support and one to one sessions or supervision to discuss areas of development. They completed training and felt it supported them in their job role.

There were appropriate management arrangements in place and relatives were very positive about the management in the home.

The service was participating in the 'Access All Ages' project run by Alive Activities... intergenerational project since 2019... pupils from a local junior school, who visit once a month for activity sessions together.