Last updated: 9 February 2026
"Staff feel supported by approachable managers in a blame-free culture, but standard training lacks specialist courses and bank staff are sometimes used."
People said they felt safe... Risks were well managed... Accidents and incidents were recorded electronically and analysed... Medicines arrangements... MARs accurate and audited
'We've got a really supportive team. It's a team mentality.' 'You get plenty of support.' 'There is not a culture of blame here'
There were enough staff on duty to meet the needs of people... staff covered absences themselves but also used bank staff when necessary. 'The staff team have gone over and above to make sure we never use agency'
New staff completed an induction to the service and were enrolled on the Care Certificate. Staff training was up to date... regular supervisions and an annual appraisal
Staff told us they were comfortable raising any concerns and the management team were approachable. Comments included, 'There is not a culture of blame here... It's one team mentality.' 'That door is never shut.'
Staff supported them to access activities... local football and cricket matches, trips to the cinema and shops, holidays, colleges, volunteered in a charity shop, 'link up' scheme, motor racing at Silverstone
Staff get standard training like the Care Certificate and supervisions, but nothing special like funded specialist courses for brain injury care.
New staff completed an induction... Care Certificate. Staff training was up to date and staff told us they had received sufficient training for their role
Staff cover shifts themselves most of the time but sometimes use bank workers, so not a fully stable team with zero temps.
Staff told us they covered absences themselves but also used bank staff when necessary
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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