Working at Chesterton Lodge
Loomer Road, Newcastle, ST5 7LB
Operated by Anchor Hanover Group
64 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Staff feel supported by management and work well as a team with strong safety practices, but lack of activities and specialist training gaps hold it back."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety... Safeguarding referrals were made... Medicines were managed safely by suitably trained staff.
Staff Culture
6/10
✓
Staff felt supported and treated fairly by the management team... 'We are a pretty good team, everyone pulls in and helps out.'
Staffing Levels
5/10
!
There was enough staff on duty to meet people’s health needs... staff appeared task orientated and did not have time to sit and interact with people... concerns over the number of agency staff used on weekends.
Training & Dev
4/10
!
where people experienced specific health conditions such as epilepsy or diabetes, staff had not received specific training in these conditions.
Management
6/10
✓
Staff told us they felt supported by the temporary manager... 'The manager is really supportive and approachable, they tell you to come and talk to them at any time.'
Programmes
3/10
✕
we raised concerns over the lack of regular recreational engagement and social activities available to people... 'There are no activities. There’s nothing to do here'
Points to consider
No regular activities programme, so the role is mostly task-focused personal care with little engagement time.
we raised concerns over the lack of regular recreational engagement and social activities available to people.
Only basic training with gaps in specialist courses for conditions like epilepsy or diabetes.
staff had not received specific training in these conditions such as epilepsy or diabetes
Staffing covers health needs but feels rushed and task-focused, plus some agency staff on weekends.
staff appeared task orientated and did not have time to sit and interact... concerns over the number of agency staff used on weekends
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews