Last updated: 10 February 2026
"Good leadership from a respected manager, consistent staffing and positive culture with proud staff, although training only mostly up to date."
Staff understood safeguarding responsibilities, completed individual risk assessments and positive behaviour support plans; incidents reported with de-briefing sessions and monthly analysis for learning.
There was a positive and open culture; staff were proud of working for the service, spoke about working well together as a team and providing a good quality of life.
The registered manager ensured sufficient numbers of staff with the right mix of experience and skills; planned staffing levels were normally achieved with flexible internal cover for sickness, and consistency in staffing contributed to a positive environment.
Staff were mostly up to date with mandatory training, able to access additional training, received regular supervision and appraisals every six months; some specialist roles like swallowing ambassador.
The registered manager provided good leadership and was respected by staff; people and visitors said they could speak to the registered manager at any time, they listened and addressed any issues.
People engaged in wide range of activities including community planters for Hykeham in Bloom, animal charities, gardening with greenhouse, swimming, bowling, yoga; staff built proactive community links.
Training covers mandatory topics and some extras like specialist ambassador roles, but was only mostly up to date rather than fully comprehensive for everyone.
Training records indicated staff were mostly up to date with mandatory training
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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