Working at Chester Lodge Care Home
Brook Street, Chester, CH1 3BX
Operated by Heathbrock Limited
40 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Approachable managers, supportive staff culture, and strong safety procedures, but basic training and limited activities make roles routine."
Safety & Risk
8/10
✓
There was a clear and robust procedure in place for the administration of people's medicines. The management of 'as required' medicines was clear and consistent records were in place.
Staff Culture
7/10
✓
Staff told us they felt confident to raise any concerns and believed they would be promptly acted upon.
Staffing Levels
6/10
✓
The registered manager was confident staffing levels met people's needs. They reviewed people's dependency regularly and adjusted the staffing as required to ensure people received the support they needed.
Training & Dev
5/10
!
Staff had received training for their roles and had their competency assessed.
Management
7/10
✓
People and their relatives told us the registered manager and directors were approachable and made themselves available, if they needed to discuss any concern or query anything relating to the service.
Programmes
4/10
!
Per 2020 comprehensive inspection: People had access to a range of activities within the home, local community as well as excursions during nice weather. People's comments included; 'We have film afternoons... quizzes and bingo...'
Points to consider
No activities coordinator or special programmes, just basic quizzes, bingo, music and outings so the role is mostly routine personal care.
Per 2020 comprehensive inspection: 'I love doing the quizzes and enjoy the bingo' and 'visiting entertainers and singers.'
Only standard training mentioned, no specialist courses or funded qualifications for career growth.
Staff had received training for their roles and had their competency assessed.
Staffing meets needs but call bell responses can vary as staff help others.
Sometimes staff come very quickly but I understand they can be helping somebody else.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews