Last updated: 9 February 2026
"Staff feel valued in a family-like culture with strong safety and supportive management, but basic activities hold it back."
People were protected from the risk of abuse and avoidable harm by staff who understood how to recognise and respond to concerns. Risks were well managed.
One staff member said, 'I love working here. It is small and unique. We are like one big family.'
The provider ensured suitable staffing arrangements were in place to meet the assessed needs of people in a person-centred and timely way.
Staff confirmed they received training that was relevant to their role and enhanced their skills. New staff had received a thorough induction.
Staff felt well supported by the registered manager. [Registered manager] and [directors] are very approachable and want to get the care right for people.
People told us social activities were organised to keep them entertained and stimulated. One person said, 'We do go out on trips now and then. We sometimes play a game or watch movies. We often have music on.'
Only basic activities like occasional trips, games, movies, music, and pets, no coordinator or specialist programmes to make the role more varied.
We do go out on trips now and then. We sometimes play a game or watch movies. We often have music on. People told us they enjoyed spending time with the home's resident rabbit and cockatoos.
Staffing is adequate and suitable but nothing special, no details on good retention or minimal agency use.
The provider ensured suitable staffing arrangements were in place to meet the assessed needs of people in a person-centred and timely way. People told us staff were available when they needed them.
Only standard training, induction, and supervisions, no specialist courses or funded qualifications.
Staff confirmed they received training that was relevant to their role and enhanced their skills. New staff had received a thorough induction on their appointment.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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