Working at Chester Court
Choppington Road, Bedlington, NE22 6LA
Operated by Barchester Healthcare Homes Limited
41 bedsNursing homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Approachability manager and supportive staff culture shine, but inconsistent staffing and limited activities when busy hold it back."
Safety & Risk
6/10
✓
The service had a proactive and positive culture of safety... Safeguarding issues are raised with transparency... Some improvements had been made to medicines management... However further improvements were needed to medicine records.
Staff Culture
7/10
✓
Staff told us they felt valued and supported by the management team... Their comments included, 'Staff morale is good, we have professional leadership', 'I would recommend it as a place to work'
Staffing Levels
5/10
!
However, we received mixed feedback about staffing levels and staff deployment. People told us they felt safe with staff support, but not all people and relatives thought there were sufficient staff. For example, there were times people had to wait for their care.
Training & Dev
6/10
✓
Staff member’s comments included, 'There are opportunities for career progression, with good support in learning.' Staff had received training in equality and diversity... They confirmed they had received infection control training.
Management
7/10
✓
The registered manager had introduced improvements to the service. People, relatives, staff and professionals spoke very positively about the service and management. 'The manager is approachable, we see her every day'
Programmes
5/10
!
People had access to activities and entertainment... 'The local schools visit, and I have been on 5 trips.' However, as staff were busy, people were not always engaged... an additional activities person had been recruited.
Points to consider
Staff numbers are okay most days but sometimes too few, especially weekends and mealtimes, so residents wait for help and staff feel stretched.
mixed feedback about staffing levels and staff deployment... 'There are not enough staff at times, especially at meal times, [Name] is waiting', 'Every time I just want to go to my room, I wait a long time'
Activities like school visits and trips happen but not enough when staff are busy, so days can feel routine with less variety in the job.
as staff were busy, people were not always engaged and occupied... 'I do not get enough activities, more would make me happy', 'I would like more activities, but it is getting better'
Medication records have got better but still need more checks and fixes, which adds pressure on daily tasks.
further improvements were needed to medicine records, which were discussed during our inspection... some other issues regarding PEG management identified at inspection... was rectified on the day.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews