Last updated: 10 February 2026
"Supportive management and strong safety practices create a positive environment, but occasional staffing gaps in some areas and at weekends are a concern."
Safeguarding procedures were in place... Risks to people... were identified and plans were in place... Staff followed safe medicines policies... Lessons were learnt and improvement made following accidents and incidents.
Staff were engaged and involved through regular team meetings. Staff had a clear understanding of their role and responsibilities. Staff told us that the registered manager was accessible to offer support and guidance when needed.
Sufficient numbers of suitably trained and experienced staff were on duty to safely meet people's needs in most areas of the service. We found in one dining room/lounge area... no staff were available for a period of ten minutes each time... people felt that there were less staff available at weekends.
Staff told us that training was available to ensure that they had up to date knowledge for their role. The registered provider had their own training provisions both for face to face training and electronically to support staff learning... The service had joined a local training initiative.
The registered manager was clear about their responsibilities... People spoke positively about the registered manager stating that they were approachable at all times... Staff told us that the registered manager was accessible to offer support and guidance when needed.
Activities co-ordinators were employed to offer activities and plan events... Activities included home based sessions and trips out within the community... themed evenings... People living with dementia received short one to one sessions.
Staff numbers are sufficient most of the time but some areas were left without staff for short periods and weekends feel busier to people.
We found in one dining room/lounge area, utilised by people living with dementia, on two occasions no staff were available for a period of ten minutes each time... people felt that there were less staff available at weekends.
Training covers the basics to keep skills up to date but there is no mention of specialist courses or funded qualifications for career growth.
Staff told us that training was available to ensure that they had up to date knowledge for their role. The registered provider had their own training provisions both for face to face training and electronically.
There are activities coordinators running events and trips but feedback is mixed with calls for more choices and weekend options.
People had mixed views on the activities available... Others felt that people would benefit from activities being available at weekends.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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