Last updated: 9 February 2026
"Staff training and safety practices shine, although management gaps in reporting incidents and limited activities hold it back."
Medicines were managed and administered safely and we saw that robust procedures were in place. Accidents and incidents were recorded and where appropriate actions taken to mitigate the risk of recurrence.
Relatives... felt that the service was well-led and this view was shared by the staff we spoke with who told us that the registered manager was fair, supportive and approachable.
Family members we spoke with told us that there were sufficient staff to meet people's needs. Comments included, 'Always seems to be. It always seems to be well staffed'
Staff had received a wide range of health and social care related training and also specialist training for specific health needs including epilepsy. Regular staff supervisions, appraisals and direct observation of staff practice were carried out.
The service had deteriorated to requires improvement because we had not always been informed about events as required.
People were encouraged to join in with tasks as far as they were able, for example with food preparation and their laundry.
Manager did not always tell the regulator about incidents, showing gaps in oversight.
we had not always been informed about events as required.
No activities coordinator or creative programmes mentioned, so the role is mostly routine care with basic tasks like laundry.
People were encouraged to join in with tasks as far as they were able, for example with food preparation and their laundry.
Staffing is adequate but relies on relief workers from other sites instead of a fully stable team.
The service did not use external agency staff as they were able to source relief support from the provider's other locations.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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