Last updated: 9 February 2026
"Staff feel valued in a positive culture with good safety practices, but no permanent manager and training gaps are major concerns."
Most risks to people were identified and mitigated... Safe medicine practices were promoted... Systems were in place to safeguard people with evidence of learning from incidents
Staff described the manager as approachable... 'The vibe has changed, it is relaxed and communication is better'... Relatives... 'The staff seem happier and are all pulling together better'
Sufficient staff were provided. The staffing levels per shift were confirmed as eight staff on the daytime shifts and four staff on the night shift... high turnover of staff, with new staff recruited which had resulted in a reduction of agency use
The training matrix provided showed gaps in training and a low percentage of training for medicine administration, infection control and behaviours that challenge... competency assessments were incomplete
At the time of our inspection there was not a registered manager in post. A manager was managing the service. However, they were leaving the service In July 2022 with the Head of Governance taking on that role
People and their relatives did not feel the current activities available was stimulating or sufficient... The service had one engagement lead which limited the activities made available to people... a second engagement lead staff member had recently been recruited
No permanent manager in place, as the current one was leaving soon and no registered manager at time of inspection.
At the time of our inspection there was not a registered manager in post. A manager was managing the service. However, they were leaving the service In July 2022
Training gaps with key courses overdue and competency checks incomplete or missing.
key training was overdue and competency assessments were incomplete... The training matrix provided showed gaps in training and a low percentage of training
Very few activities on offer, so the role is mostly routine personal care with a second activities person only just starting.
People and their relatives did not feel the current activities available was stimulating or sufficient... a second engagement lead staff member had recently been recruited
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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