Working at Chertsey Road
401A Chertsey Road, Twickenham, TW2 6LS
Operated by Achieve Together Limited
4 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Supportive management and positive culture where staff feel valued and enjoy working, but bank staff covered past vacancies and no dedicated activities coordinator."
Safety & Risk
8/10
✓
Any safeguarding concerns, complaints, accidents and incidents were reviewed and analysed to ensure emerging themes had been identified, necessary action taken and to look at ways of preventing them from happening again. This was shared and discussed with staff during team meetings and handovers.
Staff Culture
8/10
✓
The leadership and management was transparent with an honest, open and positive culture. A staff member told us, 'I really enjoy working here.'
Staffing Levels
6/10
✓
There were enough staff to provide people with flexible care to meet their needs. Staffing levels during our visit matched the rota and enabled people's needs to be met safely.
Training & Dev
7/10
✓
Staff received annual reviews, quarterly supervision and staff meetings so that they could have their say and contribute to improvements. A staff member said, 'We receive good training.'
Management
8/10
✓
Relatives said the registered manager was very good and the home well-run. A staff member said, 'The [registered] manager is great, very supportive.'
Programmes
6/10
✓
Per 2018 comprehensive inspection: Each person had their own weekly individual activity plan. The activities included personal shopping, music therapy, sensory sessions, pub or restaurant for dinner and visits to the park.
Points to consider
Enough staff on rota to meet needs safely, but bank staff covered vacancies before.
Per 2018 comprehensive inspection: The home currently had three staff vacancies that were being recruited to and used bank staff to cover vacancies in shifts.
Varied weekly activities like outings and music sessions, but no dedicated coordinator to add more variety to the working day.
Per 2018 comprehensive inspection: Activities were a mixture of home and community based.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews