Working at Chertsey Parklands Manor Care Home

No permanent manager in post right now, with only temporary cover from the regional director.

There was no registered manager in place at the time of our assessment. The home’s previous registered manager had left their post in July 2025.

High staff turnover and lots of agency workers mean care is not always consistent and some residents have to wait for help.

There had been a high turnover of staff in the months preceding our inspection, which had affected the consistency of care people received. The provider had deployed agency staff when needed to cover vacancies on the permanent staff team.

Gaps in medication records like unclear timings for time-sensitive meds and missing details on as-needed meds.

We identified 2 areas for improvement. The recording of time-sensitive medicines was not always clear, and protocols for medicines prescribed ‘As and when required’ (PRN) contained important information including the maximum dose and frequency of administration but omitted details such as how the condition for which the medicine had been prescribed may present in the person.