Working at Chertsey Parklands Manor Care Home
Parklands Drive, Chertsey, KT16 9FS
Operated by Willowbrook Healthcare Limited
95 bedsNursing homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Good training, supportive teamwork and enjoyable activities, but no registered manager and staff vacancies with more agency use affect consistency."
Safety & Risk
5/10
!
Overall people’s medicines were managed safely. We identified 2 areas for improvement, which the provider agreed to address.
Staff Culture
6/10
✓
Staff told us they supported one another well and said there was a good sense of teamwork at the service. One member of staff told us, “It is a good team and I feel very included.”
Staffing Levels
4/10
!
Some people told us their recent experience of care had been affected by an increase in the use of agency staff due to vacancies on the permanent staff team.
Training & Dev
6/10
✓
Staff were recruited safely and had access to the induction, training and support they needed to carry out their roles. Staff attended safeguarding training and knew how to recognise and report abuse.
Management
2/10
✕
There was no registered manager in place at the time of our assessment. The home’s previous registered manager had left their post in July 2025.
Programmes
6/10
✓
People told us they enjoyed the range of activities and outings provided by the home’s activities team. They said any suggestions they had for activities were considered and provided where possible.
Points to consider
No permanent manager in post right now, so leadership cover is from the regional director.
There was no registered manager in place at the time of our assessment. The home’s previous registered manager had left their post in July 2025.
Vacancies and more agency staff mean waits for care in some areas and less consistency day to day.
People in some parts of the home told us staff were not always available, when they needed them, which meant they had to wait for their care.
Medication records have gaps like unclear timings and missing details on when to use as-needed meds.
The recording of time-sensitive medicines was not always clear, and protocols for medicines prescribed ‘As and when required’ (PRN) contained important information including the maximum dose and frequency of administration but omitted details such as how the condition for which the medicine had been prescribed may present in the person.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews