Working at Cherryfield House

Accidents and incidents were recorded appropriately with any necessary action taken promptly. The registered manager had systems in place to monitor, review and analyse any trends regarding incidents.

Staff spoke positively about the morale at the service and working as a team. Staff were focused on supporting people with compassion to leave their lives as independently as possible.

Staffing rotas showed there were sufficient staff to meet people's needs. Staffing rotas showed there was a consistent staff team at the service.

Staff were supported with a thorough induction programme which included shadowing shifts and competency checks being completed. Staff had regular supervisions which included the opportunity for them to provide feedback.

Staff told us the registered manager was 'very supportive' and approachable. One person told us, '[registered manager] is fantastic, [registered manager] is ever so helpful.'

Some people enjoyed taking part in quizzes while others enjoyed going out to local restaurants. Theme nights to reflect the cultures of the diverse staff team at the service had also proved popular. The service were involved in the local community by receiving visits from the local church and also attending events at the local football club.