Last updated: 10 February 2026
"Supportive management and a positive culture create a great atmosphere, but basic activities and occasional short-staffing hold it back."
There was a strong learning culture at the service... The registered manager shared learning with staff from incidents... However, there was no formal record of lessons learnt following accidents and incidents.
One member of staff said, ‘I had never worked in care before... I absolutely love being here. The management are extremely supportive and there is always a lovely atmosphere here. I enjoy coming to work every day.’
People and relatives were mainly positive... enough suitably qualified staff... However... on some occasions there seemed to be less staff than usual, so the consistency of staffing and deployment of staff required more attention.
Staff confirmed they received infection prevention and control (IPC) training... However, not all staff had completed their training as per the services training matrix.
Staff feedback were positive about the management... ‘I think Cherrycroft is managed very well. The registered manager is really good, very supportive and helpful.’
People had access to a varied activity programme. However, some relatives felt the activities were not meaningful and there was not always something for everyone to take part in.
Activities are basic and not meaningful enough, so the role is mostly routine personal care.
some relatives felt the activities were not meaningful and there was not always something for everyone to take part in.
Staffing is adequate but sometimes short-staffed, with lots of new staff who relatives say lack confidence and skills.
on some occasions there seemed to be less staff than usual... a lot of newer ones... staff aren’t very confident and don’t always know what they are doing.
Training covers basics and some development but has gaps like infection control not up to date for all staff.
not all staff had completed their training as per the services training matrix.
AI Generated
Last inspected: November 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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