Last updated: 10 February 2026
"Staff feel listened to and supported with good staffing levels, but the new manager is still settling in and activities need more development."
Systems for managing medicines had improved although we found some improvements were still needed and made a recommendation to support this.
Staff described management support as good and said they would feel able to approach them. Staff felt listened to and had recently put forward ideas for changes to some documentation which had been implemented.
A dependency tool was used to assess staffing levels needed in relation to people's needs. The registered manager told us that current staffing levels were above those suggested as needed by the dependency tool.
Staff were trained and said they felt supported in their roles. They had the required skills to meet people's needs.
There was a new registered manager in post. They were following action plans to continue to improve the service.
The registered manager had identified issues... changes to activity provision which had resulted in an improvement in people's wellbeing
New manager still working through action plans from past problems, so leadership not fully settled yet.
There was a new registered manager in post. They were following action plans to continue to improve the service.
Only basic training to do the basics of the job, no specialist courses or extra qualifications funded.
Staff were trained and said they felt supported in their roles. They had the required skills to meet people's needs.
Few details on activities even with a coordinator, so most of the job is routine washing, dressing and meals.
changes to activity provision which had resulted in an improvement in people's wellbeing
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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