Last updated: 9 February 2026
"Outstanding activities programmes and safety practices with approachable leadership, but staff stability and specialist training are lacking."
Safeguarding systems in place with staff knowledgeable and prompt actions taken; risks identified and managed, accidents/incidents analysed for trends with mitigating actions; medicines given safely by trained staff.
The management team worked extremely well together, recognised each other's skills; views and opinions were sought from staff and feedback was used to develop the service.
People were supported by sufficient numbers of staff who were able to respond to people in a timely way; the provider had a robust recruitment system in place.
Per 2019 comprehensive inspection: staff received induction, ongoing training described as good and relevant with regular supervision and appraisals; staff said 'There is always quality training on offer'.
The registered manager was keen to drive improvements and was dedicated to providing person centred care; people and relatives knew the registered manager and were comfortable talking to them, with one relative saying 'The manager is very approachable, and nothing is too much trouble'.
Per 2019 comprehensive inspection: dedicated activities coordinator who won regional award, men's wellbeing club with positive impact, minibus for community outings including pub visits, dance/exercise classes, links to local schools.
Enough staff to respond on time and good recruitment, but no word on stable teams, low agency use, or workloads that allow unhurried care.
People were supported by sufficient numbers of staff who were able to respond to people in a timely way.
Standard training with induction, supervisions, and staff saying it's good, but no specialist courses or funded qualifications for career growth.
Per 2019 comprehensive inspection: Staff told us the training was good and relevant to their role; they felt well supported to deliver good standards of care.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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