Last updated: 10 February 2026
"Stable staffing with low agency use and positive teamwork, but management oversight gaps in analysing accidents, incidents and complaints."
Systems were in place to ensure people remained safe whilst promoting their independence. Medicines were administered safely... Accidents and incidents were recorded... but the registered manager was not keeping a record of their analysis of trends and patterns.
Staff spoke positively about working at the home. All the staff we spoke with said there was good teamwork and clear communication within the team.
The home had a consistent team of flexible staff and their use of agency staff was very reduced. Staffing numbers were suitable to meet people's needs.
Staff had been provided with training appropriate for the roles they were performing. Staff were well supported by regular supervision meetings with their line manager.
The registered manager provided clear leadership and guidance but there were areas where management's oversight could be improved. These included, analysis of accidents and incidents, complaints and mental capacity assessments.
People were supported to do activities they were interested in. Last year we stared a gardening project... pool table... access to a computer and table games. The home... had a mini bus to facilitate people's access to activities.
Managers oversight has gaps in analysing accidents and incidents plus tracking complaints properly.
there were areas where management's oversight could be improved. These included, analysis of accidents and incidents, complaints
Training is standard with supervisions and some specialist topics but no funded qualifications or career development.
Staff had been provided with training appropriate for the roles they were performing. Training provided included positive behaviour support, food hygiene, infection control
Activities are regular like gardening, games, and outings but no specialist programmes or coordinator to enrich the role.
People were supported to do activities they were interested in... gardening project... pool table that was in the activities rooms; this area also offered... computer and table games.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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