Last updated: 9 February 2026
"Approachable management, stable low-agency staffing, and staff feeling valued, although limited activities and programmes need improvement."
Risks related to people's care were recorded and reviewed, however, some risk assessments required more detail. We found one medicines record did not have a protocol.
Staff told us they felt valued. The regional director showed us an internal staff survey. Question - My manager cares about me. Answer - 100% staff agreed.
Agency staff use had significantly decreased and the current staff team told us this improved consistency in care. One staff member said, 'We don't use agency now'.
Staff were given supervision and spoke positively about the registered manager. Staff were supported to develop their skills and progress within the home.
People and staff were complimentary of the management team. Relatives said the management team was approachable and responsive.
People and relatives shared comments that this could be improved. The registered manager also acknowledged this was an area for continued improvement.
No activities coordinator or structured programme, so the role is mostly routine personal care with limited variety.
People and relatives shared comments that this could be improved. The registered manager also acknowledged this was an area for continued improvement.
Only standard training with some NVQ support, no specialist courses or advanced development mentioned.
Daily departmental meetings were used to monitor and provide updates on staff training and which members of staff had training to complete.
Staffing good overall with low agency use but busy periods on the dementia unit in afternoons and nights.
People and staff commented that there were sometimes additional staff pressures on memory lane, in the afternoons and nights.
AI Generated
Last inspected: September 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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