Last updated: 9 February 2026
"Staff feel valued and well-supported, but staffing shortages, gaps in training and lack of activities hold it back."
Safeguarding procedures were not always followed... when concerns were raised, for example when a person had unexplained injuries, these were not investigated or reported.
Staff reported feeling valued and treated in a way that supported their wellbeing, but some staff told us they did not always feel their workload was manageable due to staffing levels.
There were not enough staff to ensure people consistently received safe, good quality care that met their needs.
Training records showed not all staff had completed the provider’s mandatory training.
The registered manager did not always have sufficient time to carry out their leadership responsibilities because they were frequently required to provide direct support due to staffing levels.
People had very few opportunities for activities or trips outside the home.
Not enough staff on shifts, so you have to rush care and people wait too long for help like feeding.
There were not enough staff to ensure people consistently received safe, good quality care that met their needs.
Gaps in mandatory training like safeguarding mean not everyone has the latest skills needed.
Training records showed not all staff had completed the provider’s mandatory training.
No activities programme or coordinator, so the job is mostly routine tasks like washing and feeding with no variety.
Absence of an activity’s coordinator meant people had very limited opportunities for meaningful activities or trips outside the home.
AI Generated
Last inspected: December 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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