Last updated: 10 February 2026
"Supportive new management and strong staff training, but gaps in safety records and no registered manager hold it back."
Charts to monitor individual risks were in place, although we did find some gaps in recordings... one person, who required a modified diet, it was not always clear that they were receiving their diet as advised
Staff we spoke with talked about people in a kind and compassionate manner and were passionate... feedback from staff about the management team support was very positive
We reviewed staffing levels and found suitable numbers of staff were on duty... mixed responses from people and relatives about how many staff were on duty
mandatory induction and training programme... most staff had received appropriate training, specific to people living at the home. For example, staff received enhanced dementia and non-restrictive practice training
The new senior management team had made significant improvements... Staff: 'The manager is lovely…she is very supportive, any problems you have, she does her best to help'
The service had recently employed an activity team and there was an activity programme in place... interactive touch table... cinema afternoon activity
No permanent manager registered yet, even though one has applied and is in place
At the time of our inspection there was not a registered manager in post. However, the current home manager had submitted their application to CQC
Recruitment records not fully complete for all staff, which affects hiring quality
we found not all staff had fully completed work history records. The provider addressed the gaps in employment during the inspection
Gaps in tracking risks like food and drink consistency, and one person's special diet not always followed
some gaps in recordings. For example, it was not always clear to what safe consistency a person had their drink and food served... it was not always clear that they were receiving their diet as advised by a speech and language therapist
AI Generated
Last inspected: February 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp