Last updated: 10 February 2026
"Supportive managers and good teamwork foster a positive culture, but basic activities and unclear staff retention are drawbacks."
The registered manager held an accident and incident log and reviewed this monthly to look for themes or trends... 'We follow up on accidents, providing training to staff if needed.'
Staff said there was a good culture within the staff team. They told us, 'There is good teamwork, we are always communicating' and, 'We help each other out. The night staff help too.'
People were cared for by a sufficient number of staff... Staff felt there was enough of them... 'We have enough staff, definitely.'
They said they received the training they required and had the opportunity to speak with their line manager on a one-to-one basis through regular supervisions.
Staff told us, 'We can go to the manager at any time. She is very supportive' and, 'I definitely feel supported. We are encouraged to make suggestions.'
The registered manager felt they had made some positive changes... This included improving the activities. One person told us, 'There is always something going on.'
Staff numbers are enough to avoid waits and keep things calm, but no word on low staff turnover or hardly any agency cover.
People told us, 'I think there's enough (staff)'... 'We have enough staff, definitely.'
Staff get the training they need plus regular check-ins with managers, but no extra courses or qualifications on offer.
They said they received the training they required and had the opportunity to speak with their line manager regularly.
Some activities keep things going, but no full programme or coordinator means most of the job is basic daily care.
One person told us, 'There is always something going on.'
AI Generated
Last inspected: November 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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