Working at Cherry Tree House

Staff had training on how to recognise and report abuse and they knew how to apply it... The provider managed incidents affecting people's safety well... robust systems to monitor and assess accidents and incidents.

Relatives and staff felt there were enough staff available to meet people's needs... in last few months new staff were recruited and the reliance on agency staff had reduced. This meant that people were now supported by staff who knew them well.

People were supported by staff who had received relevant and good quality training in evidence-based practice. This included training in... positive behaviour support, human rights and all restrictive interventions.

Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say. Staff told us that the managers worked directly with people and led staff by example.

People's activity plans for the week, were tailored to their individual preferences... Staff supported people to try new activities such as fishing and camping, other people joined local drama group... activities like football, basketball, swimming, weekly disco and trips to the seaside.