Last updated: 9 February 2026
"Strong leadership where people feel valued and a happy team with good communication, but staffing pressures from covering shortfalls and basic activities hold it back."
Overall, lessons were learnt when things went wrong. Incidents were recorded, reviewed and discussed with the staff team. However, further work was needed to ensure opportunities to learn from behavioural incidents were not missed
Staff were happy in their role and were seen to apply the provider's set of care values; they had a calm and caring approach towards people in their care. Staff confirmed there was good communication systems in place and felt positive they worked well as a team.
Staff told us how they worked well as a team, supported each other and how they were dedicated to their role. However, they did say the employment of additional staff would be supportive and relive the pressure from them in covering staff shortfalls.
People were supported effectively by staff who had received an induction on commencement of their work and ongoing training and support. Staff confirmed improvements had been made in the training and support they received.
People told us they felt valued, listened to and were positive about the leadership of the service and the staff who cared for them.
People told us about social and recreational activities they were supported to do. This included; going bowling, trampolining, the cinema, shopping, parks, eating out and recently, people had been to the visiting fun fair.
The team covers each other's absences which puts some pressure on staff, and they need to recruit more people.
they did say the employment of additional staff would be supportive and relive the pressure from them in covering staff shortfalls.
Just basic outings like bowling, cinema, and shopping with no structured activities programme or coordinator.
going bowling, trampolining, the cinema, shopping, parks, eating out and recently, people had been to the visiting fun fair.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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