Last updated: 10 February 2026
"Staff spoke positively about the management team and felt valued, but medicines storage issues and limited activities need improvement."
The management team had not always ensured that medicines were safe... the medicines fridge, which was in an area accessible to people and visitors was not locked when we arrived. Other than the medicines fridge, maximum/minimum storage temperatures for medicines were not being recorded.
Staff felt valued and were clear that they could speak with the management team at any time and felt that their views, opinions and suggestions would be listened to. The service supported staff wellbeing.
There were enough qualified, skilled and experienced staff... People, family members, external professionals and staff members felt there were usually sufficient staff. A family member told us, “There’s enough staff on weekdays, there’s less at the weekends but you can always find someone.”
Training was generally up to date and covered topics relevant to the service.
Staff were all positive about the management team. The provider’s representative and registered manager was actively involved in the day to day running of the service.
Some family members and staff identified that there could be a greater variety of activities provided... “If something special is put on, I go to it, like the carols at Christmas. They have quizzes and exercises.” And, “I play cards downstairs, all sorts of things.”
Medication storage has problems like unlocked fridge and no temperature checks, so you have to be extra careful handling meds.
the medicines fridge... was not locked when we arrived. Other than the medicines fridge, maximum/minimum storage temperatures for medicines were not being recorded.
Only basic activities like quizzes, cards and occasional events, so the job is mostly routine personal care with little variety.
Some family members and staff identified that there could be a greater variety of activities provided... They have quizzes and exercises. I play cards downstairs, all sorts of things.
Enough staff usually but fewer on weekends, so those shifts can feel busier.
There’s enough staff on weekdays, there’s less at the weekends but you can always find someone.
AI Generated
Last inspected: April 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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