Last updated: 10 February 2026
"Staff feel well supported in a positive team with good training and safety, but activities lack structure and staffing not always deployed effectively."
Risk assessments regularly reviewed with clear instructions; medicines safely managed post-audit improvements; strong safeguarding.
Staff working well together as a team, feel well supported, positive morale and open communication.
Enough staff to meet needs but some staff felt not always deployed effectively; safe recruitment with minor record improvements now actioned.
Staff attended appropriate training including Level 3 medication diploma and dementia accreditation; training from recent audits.
Acting manager approachable and visible presence; staff feel well supported but governance could be more robust in oversight and staff communication.
Activities staff link with local community and use online resources; Diwali celebration planned.
Staffing is adequate but some staff say they are not always put in the right places to work best.
some staff we spoke with felt they were not always been deployed effectively. Managers told us they would review this and communication around staff deployment.
No structured activities programme or coordinator mentioned, so the role is mostly routine personal care.
Activities staff linked with the local community to access facilities as well as utilising online resources for activities.
Governance and quality checks are in place but not fully built-in for strong ongoing oversight of the team.
Governance processes were in place however they could be more robust in relation to maintaining oversight via an embedded quality audit process and communication with the whole staff team.
AI Generated
Last inspected: October 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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