Last updated: 9 February 2026
"Strong management support and positive staff culture stand out, but agency staff cover shortfalls and training is incomplete for some."
2021 IPC inspection: Assured provider preventing infections, using PPE effectively and safely, accessing testing, promoting safety through premises hygiene and managing outbreaks effectively; specialist sanitising machine purchased.
Per 2017 comprehensive inspection: Staff enjoyed their work and were supported by the interim and deputy managers. They supported an open and honest staff culture.
Per 2017 comprehensive inspection: People were looked after by enough, suitably qualified staff to support them safely with their individual needs. Where there was a shortfall in staffing numbers, agency staff were used.
Per 2017 comprehensive inspection: Staff were trained to support people effectively. Records showed that not all staff had completed their training.
At the peak of the home's Covid 19 outbreak, senior managers from the provider's head office/support office had moved into the home to support staff: this included nights shifts. Senior managers now telephoned the home every day to check how staff were coping.
Per 2017 comprehensive inspection: Activities took place with activities co-ordinator including pet visits, zoo outings, games and exercises, however some people felt the number and type could be increased.
Staffing is adequate but nothing special, with some agency workers covering shifts.
Where there was a shortfall in staffing numbers, agency staff were used.
Only standard mandatory training, no specialist courses or funded qualifications.
Records showed that not all staff had completed their training.
Activities are basic like pet visits, games and outings, no specialist programmes to enrich the role.
Activities took place at the service; however, some people felt that the number and type of activities taking place could be increased or improved.
AI Generated
Last inspected: October 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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