Last updated: 10 February 2026
"An excellent activities programme, but staff vacancies mean reliance on agency workers who arrive late, low staff morale, and medication safety issues."
We saw staff drop a medicine on the floor and pick it up and administer it to the person. This was not in line with the service's policy.
Staff reported some improvement in workplace culture, however felt morale still required improvement.
There were enough staff deployed on shifts to meet people's needs... There was a large number of staff vacancies for permanent roles. The service used agency workers to fill shifts.
Staff training percentages across statutory and mandatory topics was satisfactory.
Governance at the service was satisfactory. Further improvement of the leadership must be demonstrated over a sustained period.
The activities programme was excellent. It was varied, based on people's preferences, included both in-house and external activities and was well-resourced.
Enough staff on shift but lots of empty permanent jobs mean they rely on agency workers who sometimes arrive late.
There was a large number of staff vacancies for permanent roles. The service used agency workers to fill shifts. We observed agency workers sometimes arrive late to shift
Staff morale has got better but still needs work as some feel not listened to or acted on.
Staff morale had improved, however some staff still felt they were not always listened to or that their feedback was not always acted on.
Some medication safety issues remain like staff picking up dropped pills to give and fridge temperatures not recorded right.
We saw staff drop a medicine on the floor and pick it up and administer it to the person... the documented temperatures for one of the fridges recorded by staff did not match the actual thermostat reading on the fridge.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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