Last updated: 9 February 2026
"A warm culture with respected management and strong staff retention, but training completion and care plan reviews after incidents need improvement."
People felt safe living at the service. Staff were aware of safeguarding responsibilities and procedures. The management of people's medicines was safe and effective.
Staff felt well supported and told us everyone worked well together to provide a good service for people. One staff member said, '[Registered manager] is amazing... I feel so settled and really part of a team here.'
Staff turnover was low, which helped with the consistency of support. People felt there were enough staff to meet their needs and they told us staff were flexible in their support.
Staff completed mandatory training as set out by the provider. The provider had supplementary training in place for staff to learn about conditions people they supported lived with. Completion of this needed to be improved.
A long-standing registered manager was in post who led the service's clearly person-centred, warm and caring culture. People and the staff team praised and respected the management team.
People were supported to follow their interests and encouraged to try something new, to promote their quality of life. People had been on trips to destinations they wanted to visit.
Training covers mandatory basics and some extras for people's conditions, but not all staff have finished it so skills might not be fully up to date.
Completion of this needed to be improved and the registered manager confirmed this was an area for development.
No dedicated activities coordinator or special creative programmes, just trips, cooking and independence support so days can feel routine.
People were supported to follow their interests... trips to destinations... 'Our journey to independence' pathways.
Managers do not always update care plans and risk assessments straight after serious incidents like restraint use.
Care plans and risk assessments related to people's behaviours that challenge had not always been reviewed following significant incidents.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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