Working at Cherry Cottage

People felt safe living at the service. Staff were aware of safeguarding responsibilities and procedures. The management of people's medicines was safe and effective.

Staff turnover was low, which helped with the consistency of support. People felt there were enough staff to meet their needs and they told us staff were flexible in their support.

Staff completed mandatory training as set out by the provider. The provider had supplementary training in place for staff to learn about conditions people they supported lived with. Completion of this needed to be improved.

A long-standing registered manager was in post who led the service's clearly person-centred, warm and caring culture. People and the staff team praised and respected the management team.

People were supported to follow their interests and encouraged to try something new, to promote their quality of life. People had been on trips to destinations they wanted to visit.