Last updated: 9 February 2026
"Supportive management and positive culture, but occasional staffing gaps lead to rushed care."
Medicines were being managed safely... [but] Recommendation: The provider should ensure medicines which are not in use are disposed of appropriately in a timely manner... review medicines care plans to ensure they reflect best practice guidance
The majority of staff reported a very positive culture... 'It's a great place to work' and, 'I am very proud of the care we do provide.'... provider had taken relevant action and has set up 'surgeries' for all staff to share any concerns
The majority of staff felt staffing levels were sufficient, some felt there needed to be more. Some staff told us if staff went sick at the last minute their shift could not always be covered... care... could on occasions be 'rushed'
Per 2019 comprehensive inspection: Staff completed the provider's mandatory training which was based on the Care Certificate... Staff files... contained records of regular supervisions and appraisals
The registered manager supported staff very well and had led them through the pressures of the pandemic. One staff member said, 'It was a challenging time... but our manager handled everything amazingly well and was there to support the staff and residents'
Per 2019 comprehensive inspection: There was a varied activities schedule which included larger or smaller group activities... activities coordinator... some people... staff had planned opportunities... in smaller groups... one to one sessions
Staffing is adequate but some staff say care can feel rushed if someone calls in sick and the shift isn't covered.
Some staff told us if staff went sick at the last minute their shift could not always be covered. These staff reported people received their care, but it could on occasions be 'rushed' or take longer
Only standard training like the Care Certificate and supervisions, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Staff completed the provider's mandatory training which was based on the Care Certificate... records of regular supervisions and appraisals
Regular activities with a coordinator but no special programmes like pet therapy, so the role involves mostly routine care.
Per 2019 comprehensive inspection: varied activities schedule... activities coordinator... larger or smaller group activities... one to one sessions for people in their own rooms
AI Generated
Last inspected: November 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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