Last updated: 9 February 2026
"Enough staff for safe care, good training and activities programmes, but managers' checks missed unclean bathrooms and cold rooms."
The service was clean in most areas but not in all. A bathroom had ingrained staining around the toilet... The provider agreed... and followed this up with staff.
Staff said they felt comfortable about raising any issues and felt they had been listened to by management staff.
People and relatives told us there were enough staff. We observed staffing levels were high enough for staff to keep people safe and provide individual support when required.
New staff had induction programmes, which ensured they received training in areas relevant to their roles. Staff were given opportunities to review their individual work and development needs in supervision sessions.
Audit processes were in place but they had not comprehensively ensured quality care as they had not identified issues of concern.
Activities were provided and people had weekly activities programmes. We saw staff playing games with people and helping them on the computer... We saw people going out to activities in the community.
Managers' checks missed problems like dirt and cold rooms, so oversight is not reliable.
audits had not identified issues such as whether all areas of the premises were clean and maintained at a comfortable temperature throughout.
Some areas like bathrooms were not fully clean with staining and dust.
A bathroom had ingrained staining around the toilet. There were small bits of tissue on some communal floors and dust found to some surfaces.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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