Working at Cheriton Care Home

Staff put at risk by poor safety management like unserviced pressure mattresses and faulty fire doors that don't close properly

We observed several pressure relieving mattresses showed that they needed servicing... We observed several fire doors to people’s bedrooms did not close fully and were not completely sealed

Staff often stretched handling too many people alone which leads to long waits and cold food at mealtimes

Staff were sometimes alone completing multiple tasks for up to 8 people at a time, which prevented them from protecting people from harm... People were not always prompted to eat when needed and left for long periods

Weak oversight means risks and record errors like inaccurate rotas and missed incident reports go unnoticed

Good governance was not effective to enable the provider to identify the concerns we found... The rota was not accurate to reflect the staff on duty... incidents such as injuries requiring hospital treatment was not reported to us