Working at Chepstow House
Old Maids Walk, Ross On Wye, HR9 5HB
Operated by Chepstow House (Ross) Limited
14 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.2/10
Key Finding
"Staff enjoy a supportive culture with good training, but lack of activities programme and no recent staff meetings hold it back."
Safety & Risk
5/10
!
Staff understood their roles and responsibilities in protecting people from abuse and the risk of harm. Staff had received training in how to safeguard people. Safeguarding concerns had been raised with the relevant authority where required. We observed some positive and negative interactions between staff and people.”
Staff Culture
6/10
✓
Staff told us they were happy with the support they currently received from managers. They referred to an "open door" policy where they could share concerns, which would be listened to and acted upon. A staff member said, “I love working here.”
Staffing Levels
5/10
!
We found staff levels were above minimal risk levels and although some shifts have worked with reduced staffing, this has been the result of staff calling in sick at the last minute. Agency staff are used if needed and they know people well.”
Training & Dev
6/10
✓
The staff training matrix was viewed. Staff had received relevant training such as completion of the care certificate, fire safety, first aid, fluids and nutrition, Infection control, medicine awareness and safeguarding. There was also service specific training in relevant topics such as autism awareness, dementia, learning disabilities and understanding the perspective of the people being supported.”
Management
5/10
!
Provider had recruited a new manager at the time of our assessment. Staff spoke positively about the regional manager. One staff member said, “They are very approachable and keen to be open and honest with people.”
Programmes
3/10
✕
There had been lack of activity plans in place. The regional manager stated that as of September 2024, the role of activities co-ordinator will be reintroduced to work alongside keyworkers.”
Points to consider
No activities programme or coordinator right now, so the role is mostly routine personal care.
There had been lack of activity plans in place. The regional manager stated that as of September 2024, the role of activities co-ordinator will be reintroduced
Staffing is adequate but nothing special, with some reduced shifts from sickness and agency used when needed.
staff levels were above minimal risk levels and although some shifts have worked with reduced staffing, this has been the result of staff calling in sick at the last minute. Agency staff are used if needed
No recent staff meetings or keyworker meetings, last one in 2022, so team coordination and oversight feels patchy.
There were specified dates for staff, keyworkers... meetings however there was no evidence these meetings had been carried out as planned. The last staff meeting recorded was in October 2022. There was no evidence any keyworker meetings had taken place.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews