Working at Cheltenham Road

Staff had received training in safeguarding people and knew how to identify abuse and how to report any concerns... People we spoke were confident in the staff managing and administering their medicines.

The deputy manager confirmed they were fully staffed, and should any staff take unplanned leave, such as sickness, they had staff support from the provider's other service, who could provide staff that people knew. 'Staffing on the day depends on what is happening. Staff do the hours to fit with people's activities'.

Staff felt the training they had received was useful and related to the people they cared for... the registered manager encouraged them to develop their knowledge and said, 'They give you the opportunity to progress'.

Staff told us that those in a management role were approachable and regularly visible in the home. All staff we spoke with told us they felt a sense of pride and felt listened to and valued by the provider's organisation.

People had been involved in many activities such as charity work, laying a wreath for Remembrance Day and visiting local attractions... newsletters... reminding people of future events such as pantomimes, clubs and theatre trips.