Last updated: 10 February 2026
"Staff feel supported by a visible approachable manager with good retention and safety practices, although basic training and activities hold it back."
Risks associated with people's care had been assessed and were regularly reviewed... Medicines were stored, managed and administered in line with good practice guidelines
Staff felt listened to... 'I feel very supported'... 'I feel listened to when I have made suggestions'
There were enough staff with the appropriate skills... 'no high turnover of staff, there are familiar faces all the time.'
Staff were suitably trained and updated their skills and knowledge regularly... induction training which included... Care Certificate
Staff spoke positively about the impact of the new manager... 'The manager is very visible and approachable.'
An activity co-ordinator was employed... we observed people were engaged in a range of activities in the lounge... outside areas
Only standard training like induction and updates, no specialist courses or funded qualifications
Staff were suitably trained and updated their skills and knowledge regularly to support people effectively. New staff completed induction training which included training linked to the Care Certificate
Activities coordinator runs a range of basic group and sensory activities, but nothing special or innovative to enrich the working day
An activity co-ordinator was employed... I go to different lounges and do the activity... sensory objects... people were engaged in a range of activities
Staffing levels are sufficient with some good retention, but no details on minimal agency use or proactive planning
There were enough staff... Staff were available to provide support in a timely way... 'no high turnover of staff, there are familiar faces'
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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