Last updated: 10 February 2026
"Strong safety culture and positive teamwork with good training, but no registered manager in place and basic activities are drawbacks."
Leaders fostered a proactive and positive safety culture, underpinned by openness and honesty. Staff were encouraged to raise safety concerns, which were consistently investigated.
Staff spoke positively about the support they received... 'There is a strong sense of responsibility and mutual respect among us. Teamwork is our strength'
We observed that staffing levels were adequate... The service used agency staff on occasions.
Per 2023 comprehensive inspection: There was a thorough training programme in place which covered mandatory and specialist training needed to care for people well.
Although the service did not have a registered manager in post at the time, a newly appointed manager had submitted their application to the Care Quality Commission (CQC).
Care plans stated, 'Staff to provide the opportunity for me to partake in stimulating activities such as going for walks, watching TV, playing a game, and listening to music.'
No permanent manager in place yet, even though a new one has applied to register.
Although the service did not have a registered manager in post at the time, a newly appointed manager had submitted their application to the Care Quality Commission (CQC).
Staffing is adequate but relies on agency workers regularly for one-to-one care.
Although the service regularly used agency staff to support individuals requiring one-to-one care, the manager worked to maintain continuity by consistently using the same agency personnel.
Only basic activities like walks, games, and music mentioned, no dedicated coordinator or special programmes to add variety to the role.
People were supported to engage in meaningful activities and had access to a range of daily organised events... such as going for walks, watching TV, playing a game, and listening to music.
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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