Working at Chelfham House Residential Home
Chelfham House, Barnstaple, EX31 4RP
Operated by Mr Mark and Mrs Karen Hammond
41 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Staff feel supported in a strong culture with good management and training, but basic activities and lack of stable teams hold it back."
Safety & Risk
7/10
✓
Strong infection prevention... PPE effectively... testing (2022); comprehensive risk assessments, medicines safely managed Per 2019 comprehensive inspection.
Staff Culture
8/10
✓
Staff spoke positively... 'I feel very supported... I love it here' 'it's a calling' Strong person-centred culture Per 2019 comprehensive inspection.
Staffing Levels
6/10
✓
Staff confirmed... sufficient numbers of staff on duty to meet people's needs Per 2019 comprehensive inspection.
Training & Dev
7/10
✓
Staff received training... nationally recognised qualifications... dementia, nutrition... on-going supervision and appraisals Per 2019 comprehensive inspection.
Management
7/10
✓
Staff commented: 'full support and back up... best managers... not afraid to get involved' Per 2019 comprehensive inspection.
Programmes
5/10
!
activities coordinator... arts and crafts, singalongs, gardening and quizzes Per 2019 comprehensive inspection.
Points to consider
Staff numbers are enough to meet needs safely, but no info on stable teams or really relaxed workloads.
Staff confirmed that people's needs were met promptly, and they felt there were sufficient numbers of staff on duty to meet people's needs Per 2019 comprehensive inspection
Activities are basic like quizzes, crafts and gardening with a coordinator, but no specialist programmes to make days more varied and fun.
The service had recently employed an activities coordinator who enabled people to engage in a variety of activities... outside entertainers, arts and crafts, singalongs, gardening and quizzes Per 2019 comprehensive inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews