Last updated: 9 February 2026
"Hands-on supportive management and thorough training build a strong culture, but unclear staff retention and basic activities hold it back."
2021 targeted inspection: Assured provider preventing infections from visitors, using PPE effectively, admitting safely, testing, hygiene practices, managing outbreaks; per 2019 good safeguarding training, safe medicines, risk assessments, incident analysis.
Per 2019 comprehensive inspection: Staff told us they were well supported by the registered manager and senior staff; gave consistently positive feedback saying they were supportive and approachable.
Per 2019 comprehensive inspection: The service was well staffed... enough staff available to safely and effectively meet people's needs; provider used a dependency tool to adjust staffing levels.
Per 2019 comprehensive inspection: Staff received specialist training in dementia awareness, end of life care, epilepsy; satisfied with quantity and quality; new staff induction, regular supervision and annual appraisals.
Per 2019 comprehensive inspection: Staff told us the registered manager was 'Very hands-on' and spent a lot of time observing staff; staff gave consistently positive feedback saying they were supportive and approachable.
Per 2019 comprehensive inspection: full-time activities coordinator led chair exercises, reminiscence, games, arts and crafts, movie nights, coastal trips, gardening; 2021 confirms activities co-ordinator employed organising individualised and group activities.
Staffing is enough to meet needs safely, but no details on staff sticking around long-term or low use of agency workers.
Per 2019: The service was well staffed... enough staff available to safely and effectively meet people's needs.
Activities are regular and varied with a coordinator, but no specialist programmes or advanced methods to enrich the role.
Per 2019: full-time activities coordinator who led people in group and individual activities... chair-based exercises, reminiscence, games, arts and crafts and movie nights.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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