Working at Chaxhill Hall

Staff messed up giving medicines so one person missed their prescribed doses and no one spotted it at first.

Staff had not adhered to the provider's admission process regarding people's medicines and had not followed safe medicines practices... resulted in one person not receiving their medicines as prescribed.

Bosses have gaps in their checking systems like audits not fully followed up and poor day to day watch on medicine safety.

There was however, no process to check if actions completed... from previous audits, had been completed... day-to-day oversight of medicines management required improvement.

Staff numbers are just enough to cover care and cleaning but nothing special with no info on stable team or low agency use.

Enough staff, with the right skills and experience, were deployed to deliver people's care, to support people with social activities and to ensure the home was kept clean.