Last updated: 10 February 2026
"Staff feel supported by management and valued in a positive culture, but agency staffing with ongoing recruitment and limited activities programmes hold it back."
Medicines were managed safely, and people received their medicines as prescribed. The provider used a live, self-auditing electronic medicines system which allowed continuous monitoring of all aspects of medicines management
Staff told us they felt listened to, valued and able to contribute to the improvement of care. One member of staff said, 'I enjoy working here at Chawley Grove and working for Hamberley. I love my job role and the Homemaker model too'
The registered manager told us they were using regular, agency staff when needed and that recruitment was on-going
Staff were offered development opportunities, and these were often discussed in team meetings. For example, training in dementia care as well as training at diploma levels for staff who wanted to follow that route
Staff were complimentary of the support they received from the management team. Staff said, 'Manager listens to us and is very supportive. Very understanding with personal circumstances. She really cares'
Activities at Chawley Grove were very much people led. These were facilitated by a dedicated team of Wellbeing and Lifestyle Coaches who supported people with partaking hobbies and activities that were meaningful to them
Staffing is adequate but they use agency workers sometimes and recruitment is still ongoing
The registered manager told us they were using regular, agency staff when needed and that recruitment was on-going
Activities are varied with dedicated coaches but no specialist programmes or tech to make the role more creative
Activities at Chawley Grove were very much people led. These were facilitated by a dedicated team of Wellbeing and Lifestyle Coaches who supported people with partaking hobbies and activities that were meaningful to them
AI Generated
Last inspected: May 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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