Working at Chaucer House
82 St. Martins Hill, Canterbury, CT1 1PS
Operated by Avante Care and Support Limited
60 bedsNursing homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Stable staffing with low agency use, regular training and supervisions, although no permanent manager in post yet."
Safety & Risk
7/10
✓
Medicines audits had identified... errors... Additional training had been put in place... Since the learning day [on falls], the number of falls had decreased.
Staff Culture
6/10
✓
It's a good team here, we all support each other... There was a warm, encouraging and enabling culture at Chaucer House.
Staffing Levels
7/10
✓
The number of agency staff is low, and the staff have been the same so there is the familiarity... recent recruitment drive, with many new staff due to start in the coming weeks.
Training & Dev
7/10
✓
Staff had regular supervisions... New staff undertook a thorough induction programme... 'dementia bus' training.
Management
4/10
!
At the time of our inspection there was not a registered manager in post. There was an acting manager in post, and the provider had recently recruited a manager who was due to start in the coming months.
Programmes
6/10
✓
A variety of activities was available... including chair exercise, arts and crafts, puzzles... knitting club... outings to Christmas market... children from a local nursery.
Points to consider
No permanent manager in place yet, just an acting one even though a new one is coming soon.
At the time of our inspection there was not a registered manager in post. There was an acting manager in post, and the provider had recently recruited a manager who was due to start in the coming months.
Some agency staff are used sometimes, even if low numbers and block booked for consistency.
Agency staff were used, and these were often 'block booked' to promote consistency of care, however this was not always possible.
Activities are regular and varied but no specialist programmes or staff trained in advanced therapies.
A variety of activities was available to people, including chair exercise, arts and crafts, puzzles and various performers... knitting club... no mention of named specialist programmes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews