Working at Chatterwood Nursing Home

Safety records for risks, meds, and mental capacity have gaps, so staff don't always have clear guidance to keep things safe.

Records relating to risk management needed improvement... Some creams had no labels, no open date and no guidance... records did not demonstrate the principles of the Mental Capacity Act 2005 had always been followed.

Management checks and audits miss issues, so leadership can't spot and fix problems as well as it should.

Governance systems and audits were not effective in identifying or addressing areas for improvement.

Hiring checks weren't thorough enough on past jobs and employment gaps, so can't be fully sure all staff are suitable.

Records did not always demonstrate staff were safely recruited. For example, checks about previous employment were not always sufficient, the reason staff left previous jobs was not always recorded and gaps in employment history were not always explored.