Working at Chatterton Hey
Chatterton Hey, Exchange Street, Bury, BL0 0QH
Operated by Langley House Trust
15 bedsResidential homesHomecare agenciesSupported living
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Staff receive excellent support from the manager in a positive culture with consistent staffing, but activities lack a dedicated coordinator or specialist programmes."
Safety & Risk
8/10
✓
Per 2019 comprehensive inspection: The provider had systems, policies and procedures to protect people from the risk of abuse. Medicines were safely managed. Accidents and incidents were fully investigated.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: The service had a positive culture that was open and inclusive. Staff told us they received excellent support from the registered manager and felt their views were always listened to.
Staffing Levels
7/10
✓
Per 2019 comprehensive inspection: the use of agency staff had reduced significantly since the last inspection. This meant people received more consistent care from staff who knew them well.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: New staff were required to complete a thorough induction process which included the training the provider considered as mandatory. Staff received individual supervision... psychologist provided reflective practice supervision sessions.
Management
8/10
✓
Per 2019 comprehensive inspection: Staff told us they received excellent support from the registered manager and felt their views were always listened to.
Programmes
5/10
!
Per 2019 comprehensive inspection: People were able to access a range of activities both in the home and the community. They were encouraged and supported to undertake tasks of daily living to help achieve their rehabilitation goals.
Points to consider
Staff support a range of basic activities and daily tasks, but no dedicated coordinator or specialist programmes to add variety beyond routine care.
Per 2019 comprehensive inspection: People were able to access a range of activities both in the home and the community. They were encouraged and supported to undertake tasks of daily living to help achieve their rehabilitation goals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews