Last updated: 10 February 2026
"Staff feel supported by management with good training, although staffing gets stretched at weekends using agency and activities remain basic."
People were supported to receive their medicines safely. However, protocols for as when required medicines (PRN) for some people needed more detail... thickeners... not consistently recorded.
Staff said they enjoyed working at the home and felt well supported by the registered manager. They were able to raise any issues with the management team and felt listened to.
There were enough staff available to meet people's needs. However, some relatives felt that at times staff were stretched... agency staff being used.
Staff received regular training to ensure their skills and knowledge were up to date... Staff had undertaken specialist training... dementia awareness and positive behaviour support.
Staff said they enjoyed working at the home and felt well supported by the registered manager. They were able to raise any issues with the management team and felt listened to.
The activities are good. They have big singsongs, and they bring people from all over the home. They also have games.
Enough staff most days but relatives say fewer at weekends with some agency used and waits at mealtimes when busy.
at weekends there are definitely less staff, don’t see many around... they do have to get in agency staff... extended wait times for support.
Recruitment checks sometimes miss things like job gaps or enough references, even though fixed quickly.
Staff recruitment procedures were not always robust around verifying references and ensuring gaps in employment were explained.
Basic activities like singalongs and games only, no special programmes or coordinator mentioned so role may feel routine.
The activities are good. They have big singsongs... They also have games and [Name] joins in.
AI Generated
Last inspected: November 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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