Working at Chater Lodge
High Street, Rutland, PE9 3TJ
Operated by Barchester Healthcare Homes Limited
45 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Supportive approachable managers foster a family-like culture with engaging activities, but care plans and medicine records often lack details on health needs and risks."
Safety & Risk
4/10
!
Care plans did not always provide personalised information around people’s specific needs... Records relating to the monitoring of people’s care needs... was not always consistent or accurate... improvements were needed to ensure some medicine records included sufficient information.
Staff Culture
6/10
✓
Staff described the service positively and felt the culture was supportive and inclusive. Staff comments included, 'we are like a family and we can speak freely.'
Staffing Levels
5/10
!
There were adequate staff deployed to meet people’s needs and keep them safe. A person told us, 'I am happy with the “average” response time from staff. I recognise that there are busy times.'
Training & Dev
5/10
!
Staff received sufficient training and guidance to meet people’s needs. Managers made sure staff received training and regular supervision to provide quality care.
Management
7/10
✓
Managers were visible, knowledgeable and supportive, helping staff to develop in their roles. Staff spoke positively about the registered manager, who they described as supportive and approachable.
Programmes
6/10
✓
The service provided interesting activities... helping people to pursue individual hobbies and interests... access to a range of activities... group trips... links with the local community, including children’s groups and organised specialist talks.
Points to consider
Care plans and medication notes often miss details on health needs and risks, so staff have to figure out some safety steps themselves.
people’s care plans did not always provide sufficient, personalised guidance to support staff to manage risks... some medicine records required further development.
Staffing is adequate but there are busy times when response might be slower.
I recognise that there are busy times. If I have had to wait longer, it hasn’t caused me a problem.
Only standard training and supervision, no specialist courses or funded qualifications mentioned.
Staff received sufficient training and guidance to meet people’s needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews