Last updated: 10 February 2026
"Sufficient staffing and positive culture where staff feel supported, but no registered manager and unsafe medicines management hold it back."
Medicines were not always safely managed. Medicines systems and processes had not been fully established to assess, monitor and mitigate risks... breach of regulation 12.
There was a positive and open culture at the service. Staff told us recent changes in management, with a new manager being appointed, was positive and they felt more supported and listened to.
The provider ensured there were sufficient numbers of suitable staff to meet people's needs. Staff told us there were adequate amounts of staff working regularly.
newly recruited staff did not always have a comprehensive induction programme comprising of the Care Certificate. The provider was unable to provide evidence that staff had completed the Care Certificate.
There was no registered manager in post. The service has not had a manager registered since January 2021.
Staff supported people to remain socially engaged by participating in various activities. They took part in group activities and trips in the local community.
No permanent manager in place since 2021, leading to weak oversight.
The service has not had a manager registered since January 2021. A new manager had been appointed who we were advised would be applying to be the registered manager.
Medication not always handled safely, with delays in giving eye drops and poor stock checks.
We identified 2 people did not always receive their prescribed eye drops in a timely manner. For example, 1 person was prescribed eye drops on 20 September 2023, but only had these administered 27 days later.
New staff do not get proper induction training like the Care Certificate.
newly recruited staff did not always have a comprehensive induction programme comprising of the Care Certificate. The provider was unable to provide evidence that staff had completed the Care Certificate.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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