Working at Chaseways
1 Chaseways, Sawbridgeworth, CM21 0AS
Operated by Cygnet Learning Disabilities Midlands Limited
6 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"High staff morale and mutual respect in a diverse team with proactive management, although staff lack confidence in specialist training like sign language."
Safety & Risk
7/10
✓
Per 2018 comprehensive inspection: Staff had been trained to safeguard people from avoidable harm and were knowledgeable about the potential risks... There were suitable arrangements for the safe storage, management and disposal of medicines.
Staff Culture
8/10
✓
"Staff morale is very high. The managers are nice, and we are able to talk to them openly... It's a staff team with such diversity. There is no isolation. We are creating a bond. We have mutual respect for one and other."
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: Enough safely recruited staff were available to meet people's needs. The ethos of the service was to avoid the use of agency staff to provide cover due to the complex needs of the people.
Training & Dev
6/10
✓
Staff spoke about how they felt they needed to develop on their communication skills, in particular with British sign language... Although the provider had provided the training for staff to learn these skills, staff did not use this confidently.
Management
7/10
✓
The management team reflected on this and put actions in to improve the communication... acted quickly to resolve this. The provider was proactive in investigating concerns and putting actions into place to improve the service.
Programmes
6/10
✓
Per 2018 comprehensive inspection: People were provided with a range of activities and opportunities for engagement. Examples of daily activity included doing food shopping, having lunch in a café, learning to use self-service tills, boxing lessons.
Points to consider
Staff get training on specialist topics like autism support and sign language, but are not always confident using those skills yet.
Staff spoke about how they felt they needed to develop on their communication skills, in particular with British sign language... staff did not use this confidently. For example, whilst a person was trying to communicate through signing the staff found it difficult to follow the conversation.
Staffing is adequate to cover needs with efforts to avoid agency workers, but nothing extra to keep workloads low or allow spontaneous outings every day.
Per 2018 comprehensive inspection: Enough safely recruited staff were available to meet people's needs. They aimed to have six staff members where possible so they could support people to go out into the community at a moment's notice.
Varied everyday activities like shopping trips, cooking and boxing from the older report, but no coordinator or innovative programmes to make the job more fulfilling.
Per 2018 comprehensive inspection: People were provided with a range of activities and opportunities for engagement... Examples... doing food shopping, having lunch in a café... starting boxing lessons with a personal trainer.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2020
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews