Working at Chasewater Mews

Medicines were well managed and routinely reviewed. However, we observed exposed pipes in 1 bathroom which placed people at risk of potential scalds... people’s fluid intake targets had not been set.

Staff told us they felt valued by the provider, and when facing personal challenges, they received support and understanding. One staff member said, “I just love working here. I am very passionate; I care about my job.”

Staff generally told us staffing levels were adequate. One staff member noted a recent increase in staff numbers, which had made a positive difference. However, a member of the night team said having an additional staff member during night shifts would be beneficial.

Staff told us they received comprehensive training and ongoing support. A training matrix was used to track completed courses and identify when refresher courses were due. Supervisions were carried out with staff regularly.

Staff told us they had faith in the registered manager’s ability to lead the service. One staff member said, “All the managers are approachable, I have gone to them when I have had concerns, these are always addressed.”

People appreciated the variety of activities available... We observed people enthusiastically joining in with fun group activities such as singing and dancing, as well as choosing to engage in everyday tasks such as cleaning.