Last updated: 10 February 2026
"Staff feel supported by approachable managers, good training and a positive culture, but night staffing and safety gaps like exposed pipes need improvement."
Medicines were well managed and routinely reviewed. However, we observed exposed pipes in 1 bathroom which placed people at risk of potential scalds... people’s fluid intake targets had not been set.
Staff told us they felt valued by the provider, and when facing personal challenges, they received support and understanding. One staff member said, “I just love working here. I am very passionate; I care about my job.”
Staff generally told us staffing levels were adequate. One staff member noted a recent increase in staff numbers, which had made a positive difference. However, a member of the night team said having an additional staff member during night shifts would be beneficial.
Staff told us they received comprehensive training and ongoing support. A training matrix was used to track completed courses and identify when refresher courses were due. Supervisions were carried out with staff regularly.
Staff told us they had faith in the registered manager’s ability to lead the service. One staff member said, “All the managers are approachable, I have gone to them when I have had concerns, these are always addressed.”
People appreciated the variety of activities available... We observed people enthusiastically joining in with fun group activities such as singing and dancing, as well as choosing to engage in everyday tasks such as cleaning.
Staffing levels are adequate with recent improvements but a night shift worker said one more person would help keep things running smoothly.
a member of the night team said having an additional staff member during night shifts would be beneficial.
Safety monitoring had small gaps like no set daily fluid targets at first and exposed hot pipes in one bathroom.
people’s fluid intake targets had not been set... we observed exposed pipes in 1 bathroom which placed people at risk of potential scalds
Activities offer variety like singing and dancing but no activities coordinator or specialist programmes are mentioned.
People appreciated the variety of activities available and valued having the freedom to choose whether to participate.
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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