Last updated: 10 February 2026
"High staff retention and an open culture with good training and staffing, but bosses not properly checking quality and basic activities hold it back."
Safeguarding procedures were in place to protect people from the risk of abuse by staff who understood and were trained on how to recognise and respond to concerns. Medicines were managed and administered safely.
The registered manager had created an open and transparent culture which contributed to staff morale and staff retention being high and enabled them to deliver good care for people.
There were enough staff on duty, and they were deployed to specific areas of the home to meet people's needs.
Per 2018 report: People were supported by a well-established and trained staff team. All staff had achieved or were working towards recognised care qualifications. Staff received regular supervision sessions.
Staff told us they were clear about their responsibilities and the expectations of the registered manager to provide high quality care. They said they welcomed leadership and feedback on what had gone well and what could be improved.
Per 2018 report: activities including bingo games, dancing, singing and chair based exercises. Outings into the local town including for fish and chips, riding through the illuminations and visits to local pubs.
The bosses are not properly checking and improving things to meet all the rules.
The provider had failed to effectively operate systems and processes to assess, monitor and improve the quality of the service.
The job is mostly routine personal care with only basic activities like bingo, singing, dancing and trips out.
Per 2018 report: People and staff we spoke with described activities including bingo games, dancing, singing and chair based exercises. We were also told about outings into the local town including for fish and chips, riding through the illuminations and visits to local pubs.
AI Generated
Last inspected: December 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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